What could be the best chatbot for a WordPress website?
If that’s got you worried, you are not alone. Many businesses are looking for the best WordPress chatbot. And their reasons may differ from yours.
Some may want a chatbot on their WordPress website to simply welcome visitors. Some may want to help their operators avoid the constant brunt of invalid chats that make them less productive. Irrespective of the reason, the resolution is the same – getting the best WordPress bot.
So here we are, with a helpful list of the best WordPress chatbot plugins. Our blog will focus on the following aspects:
But first, let’s take a quick look at all the options we plan to list for you.
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A Quick Look at the Best Chatbot for WordPress Websites
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What is a WordPress Chatbot?
WordPress Chatbot is AI-powered customer support and sales tool available as a plugin on the CMS platform. It enables you to capture leads, qualify them as prospects, and help you boost sales. With chatbots on your website, you can resolve common customer queries and route complex ones to the correct department, reducing resolution time.
This AI-powered chatbot can also welcome website visitors and engage them with the latest offers and deals. Other than that, a WP chatbot can enable your brand to collect feedback, generate tickets for complex questions in the absence of operators, and book appointments. These functionalities can lead to multiple benefits that we have explored in the next section.
5 Undeniable Benefits of Using Chatbots on WordPress Websites
WP chatbot plugins can help your business website gain many benefits. Let’s take a look at some of them below:
- You get to capture more information on your customers compared to any other digital support platform. It helps you get to know customers better and improve their experience with your brand.
- Based on the information chatbot collects, your brand gets the opportunity to customize the experience for each buyer. This helps you improve the conversion rate and even encourages customers to return more frequently.
- A WordPress chatbot plugin also helps your business interact with more buyers simultaneously compared to other platforms. It can be 5, 10, 50, or even 100 buyers! There’s no cap on how many customers or interested buyers a chatbot plugin can manage on your WordPress website.
- Improves sign-ups and increases your contact list eventually. Another undeniable benefit of using a WordPress chatbot plugin is its ability to encourage visitors to sign up for your events or newsletters, increasing your contact list.
- Answers frequently asked questions and reduce the possibilities of operator burnout. Let’s not forget that chatbots help you streamline support requests and tackle all the common questions simultaneously. This allows your operators to focus extensively on complex queries and become more efficient.
Given how beneficial chatbots are for WordPress users, it is essential to consider some of the crucial criteria to help you narrow down the best options for your business.
How to Narrow Down the Best Chatbot for Your WordPress Website
This section aims to explore some of the deciding factors that will enable you to narrow down the best chatbot options. You need to look out for the following:
- Works with Branching Logic
One of the crucial factors you need to consider when searching for the best chatbot for a WordPress website is to see whether it works on branching logic or not. This is one of the essential functionalities that no chatbot service provider would miss out on. If you don’t find this functionality, you’re likely signing up for a poor chatbot solution.
- Helps You Book Appointments
While it is just focusing on one functionality, it is still quite significant. You will know your prospects closely and capture them as leads. Similar functionalities on the line of lead generation should also include newsletter sign-ups, webinar sign-ups, or even sale events.
- Works Efficiently with Mobile
Your chatbot functionality should be mobile-friendly. We have our reasons. You should have the option to monitor chatbot conversation no matter where you are and intervene in the conversation if the chatbot fails to provide an expected answer to customers.
- Hand Over Chats to Humans Automatically
The chatbot should also hand over chats to operators if it fails to answer a question. This will improve the resolution rate and even help customers avoid repeating themselves.
- Offers Multiple Chatbot Templates
Another essential factor is checking if the service provider is offering chatbot templates to its users. With chatbot templates, you get a head start on building one for your website and eventually save time on the lead generation process.
10 Unbeatable WordPress Chatbot Plugins You Shouldn’t Miss
With a clear idea of how you need to narrow down your chatbot options, it is time we look into multiple chatbot solutions that will simplify your search for the best plugin hassle-free.
1. ProProfs ChatBot
ProProfs ChatBot is the perfect automation solution for businesses who wish to avoid technical complexities during the setup process of chatbot plugins. You don’t need any coding skills to complete its setup and start its use on your website right away. This chatbot works on branching logic, therefore helping you design a complete conversation between your customers and the chatbot.
This chatbot is mobile compatible. That means you can make changes to its conversational flow even when you are on the move. What’s more, you can integrate this chatbot with a knowledge base solution in seconds. With this integration, you can answer common questions faster. You will also find its integration with the help desk useful. This integration helps the bot convert complex questions into tickets for operators, who can tackle them once online.
Five Key Features:
- Integrates with the help desk
- Works well with branching logic
- Integrates with the knowledge base
- Compatible with mobile devices
- Provides detailed reports
Pros:
Even though it is an add-on service by ProProfs Chat, it still offers complete functionalities. This way, you would end up feeling like you are using a different solution altogether.
Cons:
They should offer more chatbot template options for other scenarios. This can reduce the time taken to take a chatbot live on the user’s website.
Pricing:
Starts at $499/year.
2. Tidio
Tidio also delivers a coding-free experience to its users when it comes to the chatbot setup process. This chatbot plugin will make it easier for you to answer repetitive questions faster. It will capture leads for your business and segment them as qualified contacts in real-time.
On top of that, it sends out an automatic reply for chats that your agents missed while they were managing other chats. This way, you cut down on situations where your operators end up having frequent burnouts.
Five Key Features:
- Multiple chatbot templates
- Allows you to add unlimited chatbots
- Tracks unique visitors per month
- Showcases product recommendations
- Answers repetitive questions
Pros:
It offers a great experience to those looking for a coding-free experience while integrating a chatbot into their website. In addition to that, they have a customer service team that delivers a complete onboarding experience.
Cons:
They should offer detailed reports on how each chatbot added is performing on the user’s website.
Pricing:
Starts at $39/mon.
3. MobileMonkey
You can also check out MobileMonkey as a chatbot plugin option for your WordPress website. This chatbot plugin can work with multiple messaging apps, therefore helping your business to capture support requests from different platforms in one place.
Those using this plugin have also benefitted from functionalities like answering Facebook comments automatically. It doesn’t stop there. You can also segment your leads based on their demographic information.
Five Key Features:
- Works with multiple messaging apps
- Works as a lead magnet
- Responds automatically to Facebook comments
- Categorizes leads based on demographic
- Integrates with different platforms
Pros:
The platform is relatively easy to use and makes chatbot set up quickly a simple task for its user base.
Cons:
Their support is one of the most significant drawbacks. They fail to respond faster to customer queries, which has led to many dissatisfied customers.
Pricing:
- InstaChamp Platinum: $9.95/mon
- MobileMonkey Startup Edition: $59/mon
4. Chatra
Chatra’s chatbot is perfect for those looking to tackle routine tasks like answering common questions on their website. Your visitors don’t have to reach out to your support team to know how specific features work. It also collects data from leads after getting consent from them.
Besides that, it helps you target the right buyer profiles on your website by sending in targeted welcome messages to them. This way, your chatbots can help you learn who qualified buyers are and can be pursued later on with a sales intent.
Five Key Features:
- Captures leads faster
- Answers frequently asked questions
- Targets your the right buyer profile
- Available for mobile apps both Android & iOS
- Integrates with Zapier
Pros:
The best part is their free plan. Startups will find their free pricing plan beneficial and can get them started on the support process.
Cons:
It lacks detailed reporting for the chatbot, and sometimes the chatbot lags in terms of sending messages faster to visitors.
Pricing:
- Free Plan: $0/agent/mon
- Essential Plan: $17/agent/mon
- Pro Plan: $23/agent/mon
5. Crisp
Crisp recently brought in its chatbot functionality which is a part of their unlimited plan only. However, its features have certainly convinced many of their prospects to take a liking to their chatbot. Its multilingual chatbot is one of the best highlights of the product. It allows you to reach out to a broader audience and offer detailed support experience.
Besides this, it captures leads without making use of forms. It even enables your team to book appointments or schedule in-person meetings.
Five Key Features:
- Routes to the right team
- Assists for common questions
- Sends messages in multiple languages
- Qualifies the right leads without forms
- Books meetings or appointments
Pros:
The best part about this chatbot platform is its ability to converse with visitors in their native language. It is a multilingual chatbot that can help you increase your presence globally.
Cons:
They should offer chatbot templates to build a refined experience for users to set up and run a chatbot on their websites.
Pricing:
- Free Plan: $0/mon
- Pro Plan: $25/mon
- Unlimited Plan: $95/mon
6. Chaport
Like other options in the list, Chaport offers a combination of chatbot and live chat to its users. It’s pretty user-friendly as it requires no coding skills to install the chatbot. Once you add Chaport, your business will be able to capture leads in no time.
You can also integrate the platform with other third-party platforms besides just support tools. You can plugin with platforms like Facebook, Slack, MailChimp, CRM, and others in seconds. That means you can run marketing campaigns besides enhancing your support process.
Five Key Features:
- Requires no coding skills
- Captures leads in seconds
- Integrates with third-party platforms
- Routes chats to the right agent
- Targets buyers with a welcome message
Pros:
Their chatbot can integrate with other third-party platforms besides support tools like help desk, and knowledge base is an added advantage to the users.
Cons:
One of the most significant disadvantages of using Chaport is that it goes offline quite often. This not just hinders the performance of operators but also the chatbots.
Pricing:
- Free Plan: $0/mon
- Premium Plan: $15/mon
- Business Plan: $23/mon
- Enterprise Plan: Request a quote
7. Collect.chat Inc.
Even though it is pretty new to the market, Collect.chat has successfully grabbed a lot of attention in the market for its chatbot feature. Its ability to capture and qualify leads has helped a lot of its clients improve conversion rates.
With Collect.chat, you can also build a chatbot in seconds as it offers chatbot templates to help you get started. You can even test its performance before taking it live on your website as well. Besides that, you can collect feedback and book appointments with your customers hassle-free.
Five Key Features:
- Offers chatbot templates
- It makes A/B testing possible
- Helps you collect feedback
- Books appointments in seconds
- Offers detailed reports
Pros:
Want to know what your chatbots are up to in real-time? You’ll love their reports. They help you see at what response your visitors dropped the chat. You can also track all the replies.
Cons:
They should have more customization options to create a chatbot widget of your needs. The features so far are pretty limited.
Pricing:
- Free Plan: $0/mon
- Lite Plan: $24/mon
- Standard Plan: $49/mon
- Plus Plan: $99/mon
8. Smartsupp
Smartsupp is another chatbot plugin your business can consider when looking for the best options for your WordPress website. It will help you capture leads and engage them in proactive conversations, therefore assisting you to get to know them more closely.
Other than this, you can use the chatbot plugin for booking appointments with your customers with agents once they are online. It will also help your customers track their orders and encourage them to signup for your webinars or newsletters.
Five Key Features:
- Suggest product recommendations
- Tracks product delivery
- Encourages for signups
- Engages visitors with a welcome message
- Offers easy deployment
Pros:
You’ll find the setup and installation process quite simple compared to many chatbot options in the market.
Cons:
There are times when you can lose transcripts between the chatbot and the customer. This can hamper your data collection process and miss out on opportunities for your chatbot to be improved further.
Pricing:
- Free Plan: $0/mon
- Standard Plan: $15/mon
- Pro Plan: $79/mon
9. IBM Watson Assistant
Who doesn’t know about IBM Watson? If someone’s looking for an intuitive chatbot plugin for their WordPress website that can tackle complex queries while gauging the customer’s temperament, IBM Watson is your calling. This chatbot plugin will help you answer difficult and easy questions simultaneously.
That’s not all. It will learn from its previous conversation experiences and counter-question the customer. This will work in cases where it fails to understand the customer’s pain points in one go and try to answer them satisfactorily. It even integrates with a help desk system to create tickets for customers who would like to contact an agent directly.
Five Key Features:
- AI-powered chatbot plugin
- Changes conversation topic
- Integrates with customer service desk
- Identifies problems & offers solutions
- Asks clarification questions
Pros:
This AI-powered chatbot is known for its intelligence and the ability to learn and adapt from previous conversation experiences. This in itself is one of the benefits one can gain from its use.
Cons:
At one point, you might find its pricing a little above your budget. This is true, especially in the case of startups and small businesses.
Pricing:
- Lite Plan: $0/mon
- Plus Plan: $140/mon
- Enterprise Plan: Request a quote
10. Comm100
Comm100 is our last chatbot plugin option in the list. This AI-powered chatbot enables you to capture leads and segment them into qualified sales opportunities. That’s not all. This chatbot works as the task bot where it captures information required about the customer, books appointments, and answers common questions.
Besides that, it also works as an assistant to your agent in their console itself. This is where they will try to understand the incoming questions and recommend answers to the agents. Such a process enables your agents to answer questions faster and improve customer satisfaction levels.
Five Key Features:
- Segments your leads into categories
- Easy to install & build conversational flows
- AI-powered chatbot
- Answers common questions
- Books meetings & captures information
Pros:
Their chatbot is the perfect solution for those who wish to simplify everyday tasks like booking appointments and capturing information.
Cons:
It can be a little difficult to find features in the software. This can increase the amount of time you should be spending on building a chatbot for your business.
Pricing:
Request a quote for its Bots & Automation plan.
Choose the Best Chatbot for WordPress Website Now!
After looking at all the WordPress chatbot plugin options, we’ve found that the listed options can benefit different businesses. Tools like ProProfs ChatBot, Crisp, and Tidio will be perfect for those searching for chatbots that can easily be installed on the websites. That’s not all. They are easy to set up, and the learning curve with these chatbot solutions is relatively easy.
However, tools like IBM Watson and Comm100 would be perfect for automating the entire support process and reducing dependence on human resources.
